Frequently Asked Questions

With the launch of our new boat, Mahalo (which means “to express gratitiude”), PonTiki can now comfortably accommodate your party of up to 65 guests. Meaning, we can now host your birthday, anniversary, reunion, wedding party, company happy hour, holiday party, customer/employee appreciation, and more! This boat can do it all and can be arranged in several different formats to meet your needs.

Are you looking for an unforgettable birthday party for the kids where the adults can truly enjoy themselves as well?

Do you have a house on the water with a dock but no boathouse? With our boat tied up out back, your next party can be extended to have your very own private waterfront tiki-bar!

Has your company been looking for a way to reward top-performing employees?

Our newest boat has only been on the water for a short time, and we have already hosted hundreds of guests with parties of all types. Book online or call us now to plan your waterfront party aboard Mahalo today

Mahalo is a 65-passenger boat. All weekday cruise pricing is based on our standard rate starting at $40 per person, per hour and requires a 7 passenger with a 2-hour minimum \ 3 hour minimum to go to sandbar.  Weekend cruises require 10 passenger minimum The ticket price includes beer and wine and hard seltzers.

Gratuity for our hardworking boat crew is customary and always appreciated!

PRIVATE CRUISES: Automatic 20% gratuity added for private cruises over 3 hours or private cruises that have 20 people or more.

PUBLIC CRUISES:  Automatic 20% gratuity added with groups of 4 or more on public cruises.

Should you require both boats a $250 travel fee will be added to your bill. Call us or email cruise@pontiki.com if you have any questions.

Pontiki does not offer refunds for Public Cruises. In the event Pontiki is forced to cancel due to the weather or other matters, we will issue a gift card towards a future cruise. An additional 10% cancellation fee will be applied to your gift card. 

Pontiki reserves the right to cancel charters that do not have the minimum number of passengers required to run a trip. If you have any questions please contact us. Thank you.

Deals: We often offer different types of discounts. Depending on the time of year.

Pricing for Mahalo (65-passenger boat)

$560 for two hour minimum, up to 7 guests minimum weekdays only. Weekend cruises require 10 passenger minimum

Two-hour minimum cruise. Three hour minimum to go to sandbar.

Notes:

gift cards are not redeemable for promo cruises such as Karaoke, Full Moon, and Valentines Day.

Gratuity for our hardworking boat crew is customary and always appreciated!

PonTiki  launches its big boat Mahalo from our dock slip at Harbourside Place in Jupiter, FL. Our address is 200 N US HWY 1 Jupiter, FL 33477. Please park in one of the two parking garages located at the plaza. The PonTiki check-in counter is located next to the waterfront amphitheater, wait by the benches near the dock gate.

For a timely departure, we ask that all guests arrive a minimum of 15 minutes before their scheduled cruise, and also that all guests review and sign their safety waivers in advance of arrival, which you can do by clicking this link. This saves valuable time in boarding and getting underway. If you have signed PonTiki’s safety waiver on a previous cruise, you do not need to sign it again; you simply need to give your name to our guest services team member upon check-in in order to verify you have one on file.

In order to be served beer and wine, guests must have their valid ID present upon check-in. We are restricted by law from serving any guest without a valid ID.

PonTiki is proud to now offer public cruises to the community on a first-come, first-served basis. Without requiring a private charter, you can now hop aboard, whether it’s just you and a friend, a group of seven or eight, or a party of 65! Tickets go fast when these cruises are announced on our social media and website, so ensure your spot by reserving your tickets online.

Tickets are $60 per person for the two-hour cruise and include ice, beer, wine, water, and hard seltzers.

Daytime public cruises are always kid-friendly, with island music,  floating lily pads, and more. Smoking is prohibited on all daytime public cruises.

Evening public cruises full moon and karaoke cruises. Some offer live music for events or to celebrate a holiday. Come and take in the sights, have a refreshing drink, and meet new friends. Evening cruises are for guests 21 years of age and older.

We offer our public cruises on the evenings of Tuesday, Wednesday, Thursday 6:00-8:00 p.m. And Sunday 6:00 p.m.- 8:00 p.m. Our evening cruises are adult-friendly. We also offer a Public Saturday Morning Cruise from 9:00 a.m.- 12:30 p.m. for friends and families. Please keep in mind seating on our public cruises are on a first-come, first serve basis; we encourage people to mingle with others on public cruises and enjoy the different views from each side of the boat.

Private cruises can be reserved on a first-book, first-serve basis. All ages are welcome, and you will enjoy the entire boat for your special occasion. Cruise rates are $40.00 per person, per hour with a 7 person and a 2-hour minimum; additional hours can be reserved.

 Pontiki reserves the right to cancel charters that do not have the minimum number of passengers required to run a trip. If you have any questions please contact us. Thank you. 

Mahalo Policy

For large, private parties of 45 or more, we require a FINAL locked in headcount 72 hours prior to your cruise so we can adequately staff the boat. After locking in this headcount, you will be required to pay for the total headcount, or 45 guests minimum, despite last minute, no-show guests.

Two-boat policy

For large, private parties of 65 or more, you will need to request to book TWO boats upon booking your reservation. You will be subject to a $250 travel fee to relocate our second boat. We require a FINAL locked in headcount 72 hours prior to your cruise. After locking in this headcount, you will be required to pay for the total headcount, or 75 guests minimum, despite last minute no-show guests. 

• PLEASE READ CAREFULLY: PonTiki will not tolerate unwelcome conduct, verbal or physical, towards our crew and vessel. The PonTiki Crew has the discretion to remove any passengers and cancel their cruise if our rules are violated or any inappropriate behavior is escalated. This especially includes over-intoxication, vulgar language, vomiting, indecent exposure.
• PonTiki has the sole discretion to determine a $200.00 clean-up fee and will charge the card on file.

All cruises on our large boat Mahalo include a captain, mate, and complimentary beverages. Onboard, we have bottled water, as well as beer, wine, and hard seltzers for adults who are 21 years of age or older.

Your cruise will begin with a  2 minute safety speech from our Captain. Included in this speech will be the rules of conduct while you are cruising with PonTiki.

PLEASE READ CAREFULLY: PonTiki will not tolerate unwelcome conduct, verbal or physical, towards our crew and vessel. The PonTiki Crew has the discretion to remove any passengers and cancel their cruise if our rules are violated or any inappropriate behavior is escalated. This especially includes over-intoxication, vulgar language, vomiting, indecent exposure.

PonTiki has the sole discretion to determine a $200.00 clean-up fee and will charge the card on file.

Harbourside Place is located right after the intersection of US 1 and Indiantown Dr. in Jupiter, FL. However, we can pick up guests at private residences in Jupiter or Tequesta. Some commercial docks are drop-off only. Anywhere outside of the Jupiter area may require a travel fee.

Yes, absolutely. You may bring food and we even have cold storage if needed. Please make sure food is in boat friendly containers as we do experience wind being on the water. We DO NOT allow liquor on the boat. You may bring your own wine or beer.

The boat cruises run regardless of weather conditions. In the rare situation where we have to cancel a cruise, you will be allowed to reschedule to another time,  and only one time subject to availability.

Private Charter Cancellation Policy

PonTiki classifies its private charter cruises as either standard or prime-time. Standard cruises are those that sail Monday through Thursday.

Prime-time cruises are those that sail on weekends (Friday through Sunday) as well as holidays.

For all cruises, cancellations made with more than 30 days notice may receive either a full refund or a credit towards a future cruise. For all cancellations made with less than 30 days notice, customers receive a gift card towards a future cruise; For cancellations made within 7 days of your cruise date; NO refunds will be issued.

Public Cruise Cancellation Policy

Pontiki does not offer refunds for Public Cruises. In the event Pontiki is forced to cancel due to the weather or other matters, we will issue a gift card towards a future cruise.

Pontiki reserves the right to cancel charters that do not have the minimum number of passengers required to run a trip. If you have any questions please contact us. Thank you. 

Refreshments & Alcohol

Every PonTiki cruise is stocked with beer, wine, hard seltzers, bottled water, and ice. You are welcome to bring your own refreshments, including beer and wine. However, PonTiki’s alcohol licensing strictly prohibits any hard liquor on the boats. If you bring hard liquor on board, the boat will not be able to depart.

Food & Snacks

PonTiki does not provide food, but we have relationships with many catering companies and restaurants in the area that would love to provide for you, so please ask us about those options. You may bring your own food and snacks if you wish. Due to the sometimes windy conditions on the water, and to prevent litter from flying off the boat, we ask that you bring all your food and utensils in containers that have lids.

PLEASE DO NOT BRING:

Popcorn or shredded lettuce on sandwiches.

Coolers

Each PonTiki boat has coolers with ice that you may use to store limited amounts of food or refreshments. While you are allowed to bring your own coolers on board, please know that we do have cooler space available and additional coolers are probably not necessary.

Dogs: ONLY ALLOWED ON PRIVATE CRUISES 

Dogs are welcome on Private PonTiki Cruises under the following circumstances: All dogs must be in a crate while aboard and while the boat is underway. They may only be allowed out of their crate once PonTiki has reached a sandbar, where they can be released outside of the boat. No dogs are allowed to roam free on the boat due to both safety and hygiene issues.

Beach Stuff

PonTiki provides footballs, frisbees.  You are encouraged to bring towels and sunscreen. However, we ask that you please refrain from aerosol (spray) sunscreen, as it gets onto everything (including food, couches, walls, and our staff!) when sprayed, and it generally causes a mess onboard. We thank you for understanding.

If we happen to encounter a passing shower we have you covered. Our boats are equipped with state of the art eisenglass enclosures to keep passengers dry.